Benefits of ISO/IEC 20000-1:2018 Certification
Government IT tender prerequisite
Improves IT service quality
Aligns with ITIL framework
Reduces IT incidents
Client SLA compliance
Competitive differentiator
Our ISO/IEC 20000-1:2018 Certification Process
1
Gap Analysis
Free initial review of your systems against ISO/IEC 20000-1:2018 requirements.
2
Documentation
Our experts prepare quality manuals, SOPs, and all required records.
3
Training & Review
Internal audit training, management review, and mock pre-audit checks.
4
Certification Audit
IAF Certification Body conducts Stage 1 & Stage 2 audits with our full support.
5
Certificate Issued
Your ISO/IEC 20000-1:2018 certificate is issued — valid for 3 Years.
6
Surveillance Audits
Annual surveillance audits to maintain your certification.
Documents Required for ISO/IEC 20000-1:2018
Company registration
IT service catalogue
SLA agreements
Incident management procedures
Change management policy
Capacity management records
Our consultants help prepare most documents from scratch. Just share basic company information.
5,000+
Certified in India
28
States served
98%
Pass rate
What's Included in ₹11,999?
Gap Analysis
Free initial assessment against ISO/IEC 20000-1:2018 requirements
Included
Documentation
Complete manuals, SOPs, and all required records
Included
Expert Consultant
Dedicated ISO consultant for your project
Included
Internal Audit Training
Mock audit preparation and training
Included
CB Liaison
Coordination with IAF-accredited Certification Body
Included
Certificate
Official ISO/IEC 20000-1:2018 certificate
Included
1-Year Support
Support for first surveillance audit
Included
Hidden Charges
No surprise fees ever
₹0 Extra
FAQs — ISO/IEC 20000-1:2018
The cost of ISO/IEC 20000-1:2018 certification through ISO Registration India is ₹11,999. This is fully all-inclusive — gap analysis, documentation, internal audit support, CB liaison, and pre-audit training. No hidden charges.
With ISO Registration India's expert guidance, ISO/IEC 20000-1:2018 certification typically takes 25-35 Days. Our pre-prepared documentation templates and expert consultants significantly reduce time compared to self-application.
ISO/IEC 20000-1:2018 certification is valuable or mandatory for: IT Companies, MSPs, BPOs, Software Firms. It provides a strong competitive advantage in government tenders, export markets, and enterprise procurement.
Yes. Certificates issued by our IAF-accredited partner Certification Body are globally recognised — by government bodies, international buyers, and regulators worldwide.
Key documents: Company registration, IT service catalogue, SLA agreements, Incident management procedures, Change management policy, Capacity management records. Our consultants help prepare most of these from scratch.
Yes! We offer a fully online service. Gap analysis, documentation, training, and pre-audit support are all delivered remotely. The physical audit is conducted at your premises.
We provide full corrective action support to address non-conformances at no extra charge. Our 98% first-time pass rate reflects our thorough pre-audit preparation.
ISO/IEC 20000-1:2018 certificates are valid for 3 Years. Annual surveillance audits maintain certification. After 3 years a recertification audit is required. We support all stages.