At ISO Registration India, we are committed to delivering high-quality ISO certification consultancy services. This Refund & Cancellation Policy outlines the conditions under which refunds are available, the process to request a refund, and our cancellation terms.
1 Overview
Our refund policy is designed to be fair to both parties. As a professional consultancy, significant time, expertise, and resources are invested as soon as an order is placed. Accordingly, refunds are provided under specific conditions outlined in this policy.
All refunds, where applicable, will be processed back to the original payment method used at the time of purchase, within the timelines specified below.
2 Nature of Our Service
ISO certification consultancy is a professional, knowledge-based service. Upon payment confirmation, our team begins:
- Reviewing your organisation's profile and certification scope
- Assigning a dedicated consultant to your project
- Preparing documentation templates, SOPs, and quality manuals
- Communicating with accredited Certification Bodies
3 When Are You Eligible for a Refund?
3.1 Full Refund
You are eligible for a 100% refund in the following circumstances:
- Duplicate Payment: You were charged twice for the same order due to a technical error
- Service Not Initiated: We have not assigned a consultant or begun any work within 7 business days of your payment, for reasons solely attributable to us
- Technical Overcharge: You were charged an incorrect amount due to a pricing error on our platform
3.2 Partial Refund
A partial refund may be considered if:
- You request cancellation after work has begun but before completion of stage-1 documentation — a deduction will be made for work already completed
- We are unable to identify a suitable Certification Body in your region within 30 days of payment (rare cases)
The partial refund amount will be determined based on the proportion of work completed, at our sole discretion, after discussion with you.
4 When Refunds Are NOT Available
- Consultancy work has been completed (documents prepared and submitted to CB)
- The Certification Body rejects or fails the audit — this is an independent body's decision outside our control
- You fail to provide required documents or cooperate with the audit process
- You decide not to proceed after work has been completed or substantially progressed
- Change of mind after work has commenced
- You obtained certification and later decide you no longer need it
- Delay in certification due to your organisation's non-conformances identified during audit
- Requests made more than 30 days after the original payment date
5 How to Request a Refund
6 Refund Timeline
| Payment Method | Refund Timeline (after approval) |
|---|---|
| Credit / Debit Card | 5–10 business days |
| UPI (GPay, PhonePe, Paytm etc.) | 3–5 business days |
| Net Banking | 5–7 business days |
| Razorpay Wallet | 2–3 business days |
| EMI | As per your bank's policy (typically 5–10 business days) |
Timelines are indicative and may vary depending on your bank or payment provider. We initiate refunds promptly on our end — the actual credit depends on your bank's processing time.
7 Order Cancellation
7.1 Cancellation by You
You may request to cancel an order by emailing us. Cancellations are subject to the refund eligibility rules above. The sooner you notify us, the more likely you are to receive a higher partial or full refund.
7.2 Cancellation by Us
We reserve the right to cancel an order and provide a full refund in situations such as:
- We are unable to provide the service for your specific certification scope or location
- You are found to be providing fraudulent or misleading information
- Force majeure events preventing service delivery
8 Failed & Duplicate Payments
8.1 Failed Transactions
If your payment fails and an amount is deducted from your account, it will typically be auto-reversed by Razorpay within 5–7 business days. If not, contact us with your bank reference number and we will help resolve it.
8.2 Duplicate Transactions
If you are charged twice for the same service, please email us immediately with both transaction IDs. We will verify and initiate a full refund of the duplicate charge within 3 business days of confirmation.
9 Dispute Resolution
If you are dissatisfied with our decision on a refund request, you may:
- Request escalation to a senior manager by emailing us with "Escalation Request" in the subject line
- Contact Razorpay's customer support if the dispute involves a payment processing issue
- Approach the appropriate consumer forum under the Consumer Protection Act, 2019 (India)
We commit to engaging in good-faith resolution of all disputes. All disputes shall be governed by the laws of India and subject to the jurisdiction of courts in New Delhi.
10 Contact Us for Refunds
For refund requests or queries, please reach us through:
Please always email your refund request to create a written record. WhatsApp/phone calls alone may not be sufficient to initiate a formal refund process.